About Us

Welcome to csconsulting - Customer Service Improvement & Business Image Consulting.
In these times of increasingly competitive markets it is not enough to be Customer focused - You must be Customer Driven.

Csconsulting has more than 15 years experience in various industries within Customer Service, Service Image and Call Centre Management. By delivering passion and drive, each role and outcome has proven success and delivery of a higher level of service to attract retain and maintain those customers.

Customers have the choice each day to either stay with you as a supplier or partner and can be "turned off" or "Influenced" with just one phone call or personal experience that they are not happy with.

Customer Service is not only how you treat your customers but is a combination of your business processes, structures, policies, product, knowledge and your image.

How many times do you make the decision to purchase product based on the look of the building you enter, or the person that serves you?
Changing your personal, staff or business image along with following the steps to delivering outstanding service each time will give your business the edge over others time and time again.

Great "Rave About" Customer Service is not Rocket Science!
But¦So many companies get it wrong. Many company's think they are delivering a level of service or image which is "good" but in reality is falling short of their customer's expectations - the customer will either let them know (if the company is fortunate enough) or they will choose to try somewhere else next time.

Using consultancy provides your company with feedback, recommendation, implementation and an external view of your business which can literally:

• Identify areas to improve customer retention
• Change your Personal or Business Image (without breaking the bank)
• Attract new customers by word of mouth "Rave about" service
• Increase your company's profits by identifying areas of slippage & improvement
• And potentially change the way you do business all together to reach new business and monetary goals

Csconsulting can assist you in a variety of fields, whether it be anobservation of your company, team management & interaction with customers, or to a level of internal working to establish a review or newstructure, people dynamics, process & procedure change, through topolicy review and implementation.