In all industries whether it be office, call centre or retail, the basic fundamentals of treating your customers how they want to be treated, and learning to identify and deliver to their expectation is a key component of a successful business.
CSConsulting can assist you in a variety of fields including:
While balancing the daily mix of administration, clients & sales, management and the various other challenges of the working day, it is sometimes difficult to see from a customer's perspective what is being delivered from your business. By providing an observation service, csconsulting can prepare for your business a report and analysis. From over view through to detailed recommendations of change to improve customer service and reduce cost.
Providing guidelines and direction on management skill levels, setting goals & measurable performance indicators which map back into the company goals and strategy are only a few of the areas that a combination of team and "one on one" assessments will identify areas for growth and improvement.
Applicable staffing levels combined with the relevant attitudes and competencies are the basis of a good team. This will then deliver the output and service which your business needs to stay ahead of other providers and make that added "difference".
Training is an investment, however does not have to be an expensive cost to the business. Being able to identify the requirements for coaching and increased skill levels within competencies of your team members will not only result in retention of quality staff, but also be returned in increased and retained custom. A happy team member will result in a satisfied customer!
Having simple but effective process and clear procedures is an important pivot point for any business. The success of correct, timely and satisfactory delivery of customer requirements is what retains and generates new business.
No matter how long you have been in business, or the size of your company there is the need for policy to set boundaries and agreement of practice. Some policies however are either too onerous, not adaptable or understood my those that need to abide by them or inflict upon your customer base. Review and applicability are the key to successful policy adherence.
The best laid plans can be the downfall of any business if the project is not implemented correctly. Once identified, an implementation plan which is mapped out and fully understood and then clearly communicated will result in success of the change required to deliver the improvements to your business.