"I found Adrienne extremely professional to deal with. We were after customer service training that was very specific to both our centre and Lion Nathan. Adrienne listened fully to our needs and was able to deliver on exactly what we were after. I have recommended her to other areas of our business and would recommend her to you!"
Heather Robertson
Training & Capability Manager
Lion Nathan Customer Service Centre
"You have been an ideal role model in our Customer Service team Ms Adi!
I have certainly learnt heaps from you, your level of experience, energy, enthusiasm and the zest to learn new things and improve Customer service and teach us how to excel in all aspects of our role is utterly commendable. Thanks for been so stunning and taking Customer Service to new heights of excellence!"
Customer Service Team Member
contract FMCG Client 2008
"Thank you for your kind words. However, I think it's you that we all need to thank. You've made quite a difference to the CS team as well as organising the support between the two departments. I wish you all the best and every success in your future plans."
North Island Credit Manager 2008
"We all feel that you have made a huge influence to the Help desk - I can see we are already starting to work better as a team although I'm sure we have a long way to go yet. You quite frankly have been a breath of fresh air with the changes that you have made for us.
Thanks heaps for the time and effort you have put in to managing our team - I really appreciate it and so do the others. Thanks for your bright and bubbly attitude and straight clear cut professional managing style - it was just what we needed!"
Team member
Progressive IT Help Desk
"From a general perspective, Adrienne's work ethic is driven by her own exacting standards this is underpinned by her ability to effectively communicate at all levels. Adrienne's drive and goal orientation does not allow her to suffer fools gladly a trait I find beneficial. At both Carter Holt Harvey and Bandag this resulted in measurably higher customer service standards and team focus".
John Sanderson
Operations Manager Fernz Chemicals (NZ) Ltd
"Adrienne has a unique ability to develop and implement strategies aligned to the culture of a business which make for better efficiencies at department level and greater profitability for business as a whole. She understands the importance of good planning and teamwork which to many people are often spoken about but rarely developed."
Darryl Buchanan
European Business Development Director Ecocover UK
"I remain astounded at the sheer amount of work that you get through and thank you for your continued support. The success of the call centre is completely attributed to your expertise in this area, your commitment and leadership with the team, and the tenacity and strength you have shown the business - congratulations and well done!"
GM IS
The Warehouse Ltd 2003